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Most populat help topics

Do you also provide group bookings?

Yes, we can also arrange group booking. For group bookings please contact us directly via email or phone.

I accidentally deleted my booking confirmation with the itinerary. Can you send it again?

You can manage your booking through our website and resend your itinerary.

Can I pay with a prepayment or deposit?

In order co process your booking the payment has to be made full through one of our payment gateways.

What payment methods are accepted?

You can pay with PayPal or Credit Card.

Who is going to charge my credit card and when?

Your credit card will be charged ones you click the payment button at the end of the checkout process. You will be charged by Pt. Indo Sehat Sejahtera (Balifit).

Are taxes included in the Price?

Yes, the final price includes taxes and payment fees.

What does the price include?

Inclusive's depend on the package you choose.

Is breakfast included?

Most hotels and packages include breakfast. Please refer to the hotel or package page to see more details.

Can I cancel my booking ?

Yes, you can cancel your booking until the date mentioned in your booking details.

If I need to cancel my booking, do I have to pay a fee?

There is no extra fee for cancelations in time. Just keep in mind all costs for refunding your payment have to be carried out by you. There might be extra charges by the payment provider you used for your payment.

How can I cancel my booking?

Simply use the button in your email confirmation. Besides this you can also send us your cancelation via email.

If I missed the cancelation deadline, can I change the dates for my booking?

The dates for your booking are fixed after the cancelation deadline is over, there can't be hanged after. For changes before please contact us via email.

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Jl. Raya Semat No.1
Tibubeneng, Kuta Utara
Bali 80361

Our address

Jl. Raya Semat No.1
Tibubeneng, Kuta Utara
Bali 80361

Openning hours

Monday - 7:00 -18:30
Tuesday - 7:00 -18:30
Wednesday - 7:00 -18:30
Thursday - 7:00 -18:30
Friday - 7:00 -18:30
Saturday - 8:00 - 15:00
Sunday - 8:00 - 15:00

All times are in WITA.